Contact Us

Customer Service

How can we help?

Questions about big and tall sizing, an order, a return or a store visit? Email us any time, or call daily from 9 a.m. to 5 p.m. ET.

Best for orders and returns

supportGR@georgerichards.ca
Add your order number for order questions, and we'll get back to you as soon as we can.

Customer service

1-866-859-8255 (toll-free)
Monday to Sunday, 9 a.m. to 5 p.m. ET.

In person

Try on big and tall sizes in person at one of our 30+ locations across Canada. Our associates will help you find the right size and fit.

Check where your package is with your order number and email.

Online orders can be returned within 30 days of purchase.

How returns, exchanges and price adjustments work online and in store.

Free shipping on orders over $99 within Canada, plus processing and delivery times.

Big sizes XL/1X to 8X and tall sizes LT to 7XT, with measuring tips.

Buying, using and checking the balance on a gift card.

Prefer to write it out? Fill in the form below and our customer service team will reply by email.