Return Policy & Info
Return Policy
Returns and exchanges within 30 days
Bought something that isn't quite right? Return or exchange it at any George Richards Big & Tall store across Canada, or start an online return, within 30 days of purchase.
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At a Glance
| Question | Answer |
|---|---|
| Return window | 30 days from purchase |
| Where to return | Any George Richards Big & Tall store, or online for online orders |
| Refunds go to | The original payment method |
| Online exchanges | Not available: we refund and help you reorder |
| Receipt needed | Yes: the original or emailed sales receipt |
| Not returnable | Worn, altered, washed or untagged items; shipping fees; gift cards |
Returning an Online Order
Start your return within 30 days of purchase using our Returns Centre. Refunds go back to the original payment method.
Need a different size? We can't process exchanges online yet. We'll refund the item and help you place a new order: email supportGR@georgerichards.ca for a free shipping code, or we can place the replacement order for you at the price you paid.
Returning to a store instead? Bring a copy of your emailed sales receipt showing the price of each item and any discounts applied. The packing list in your box is not a sales receipt.
Lost your receipt? Email supportGR@georgerichards.ca or call 1-866-859-8255 and we'll send you a copy.
Returning an In-Store Purchase
- Bring the item and the original sales receipt to any George Richards Big & Tall store within 30 days.
- Refunds and exchanges go back to the original credit card or payment method.
- Without a receipt, returns and exchanges are refunded to a gift card at the lowest sale price, at the store manager's discretion. We may ask for valid ID.
- Items bought in store can't be returned through our online process.
Price Adjustments
If an item you bought drops in price within 14 days of purchase, bring the item and your original sales receipt to a store for a one-time price adjustment. The difference is credited to your original payment method.
Price adjustments need the sales receipt: credit card and bank statements are not accepted as proof of purchase.
FAQ
How long do I have to return an item?
You have 30 days from the date of purchase. In-store returns and exchanges must be made in store within 30 days, and online returns must be started within 30 days.
Can I return an online order in store?
Yes. Bring the emailed sales receipt that shows the price of each item and any discounts to any George Richards Big & Tall store across Canada.
Can I return an in-store purchase online?
No. Items bought in a store must be returned or exchanged in store. Use the store finder to find the closest location.
Can I exchange an online order?
Online exchanges aren't available. We'll refund the item and help you place a new order, either with a free shipping code or by placing the replacement order for you at the price you paid.
What if I don't have my receipt?
Returns and exchanges without a valid receipt are refunded to a gift card at the lowest sale price, at the store manager's discretion. We may ask for valid ID. A packing list is not a sales receipt.
What can't be returned?
Items that are worn, altered, washed or missing their tags, shipping fees, and physical or digital gift cards.
Returning in person? Visit one of our 30+ locations across Canada with your item and receipt.
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